Fully Managed IT Support Services
Consolidate your existing IT vendor expenses into one simplified contract.
Phone & Internet Services
Cloud Managed Networks
Computers & Devices
One Point of Contact | One Bill
Streamlining your Support = Strengthening Your Business
Expedite Services
When issues happen, it adds extra time. That time could be spent on resolving a problem. Instead many organizations often find themselves going through the motions of vendor outreach, cutting a PO, bidding and approving the work, before any direct action is taken. During this time, it could very well be that your network and business operations are down, and causing your business substantial revenue loss by the hour. We have seen it over and over. When we notice such things we find ourselves hard pressed to be spending hours on conference calls and emails, coordinating some assistance, when we prefer to just be resourceful right away. Having an an established managed service contract removes the pressures the financials can inject into a situation, and allows us as the provider, to focus on the quality of those services. Your organization then consolidates IT procurement into one single bill, and we manage the rest.
Reduce IT Costs
Having a managed firm take responsibility for a particular set of assets, provides incentive to keep those assets in excellent working condition. When multiple vendors are coming in and out of an organizations property doing similar work on a regular basis, you end up with issues in many area. Some perform well, others dont. Overall they dont communicate or adhere to the same standards of either practice or administration. We have seen technicians take 8 hours on a a service call that under normal circumnstances, would only take an hour and a half. This is a result of having to spend many hours backtracking those gaps in record keeping and communication. When managed IT takes over the assets, protocols, labelling conventions, recordkeeping, monitoring and procedures are all simplified. This can only naturally improve the effenciency and costs of services.
Enhance Performance
Describe the product/serviceTypically hiring third party vendors on an as needed basis results in several things. THey must bid higher to account for their gaps in scheduled work and overhead costs. They must familiarize themselves with your equipment and infrastructure, and that alone can take up a substantial amount of billable time. There's no incentive to integrate product solutions that would make prevention or resolution times better. With managed services of a network for instance, our firm would agree to cover maintenance of that network with a target uptime tied to the monthly budget. This means our firm is incentivized to make your network as resilient as possible. Proactive IT becomes the new standard for support, where issues are often discovered and resolved right away. We no longer become focused on bidding by hours and meeting budget constraints, and can become focused on increasing uptime and quality performance!
Completely Flexible Solutions
Monthly Block Hours
For single division of assets, or infrastructure needing regular support or maintenance. Can be both remote or on-site, or both depending on your specific needs. A contracted rate supporting a maximum number of billable hours / per month.
Monthly Full Service
For single division of assets, or infrastructure needing regular support or maintenance. Also includes new infrastructure design and deployment, and management of the newly procured resources. Combines cloud based remote services and field support. Fully outsourced IT support.
Quarterly / Yearly Contract
For managed services which prefer to contract in quarterly or per year term at reduced rates. This reduces accounting costs for us and your firm both, which helps to reduce the cost of services.